Shipping & Refund Policy By Aretto

SHIPPING & REFUND POLICY

I. SHIPPING

Shipping is entirely free for prepaid purchases of items through the website. A charge of Rs.50 is applicable for cash-on-delivery (COD) orders.

In the rare case, due to technical issue at bank/payment partner if the amount has been deducted from your account however your order status continues to show as pending payment or payment failed, please do not worry. Your money is safe. Simply write to us on hello@arettoshoes.com or WhatsApp us at https://wa.me/919309192340 and we will look into it on priority.

Orders once packed or shipped CANNOT be cancelled/modified.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

Under normal circumstances, we deliver products within 7 business days of the order being confirmed. If you’re in a Non-Metro, all products usually reach you within a time span of 7 to 15 days, and for very remote locations, though extremely rare, the time for deliveries may exceed 15 days.

Note: These timelines do not apply for custom orders, special orders or pre-order bookings. The timelines for each of these will be different and individually mentioned in the product description.

All items are shipped within 7-15 working days of receiving the order. In the unlikely event that we are not able to ship your complete order within 7 days of the order, we shall cancel the unshipped part of the order. In such a case, your payment for the unshipped items in your order shall be refunded, in the manner you have made the payment. The refund will be done as soon as possible and we, at Aretto, are committed to it.

II. MODIFYING SHIPPING ADDRESS AFTER PLACING ORDER

The shipping address for an order cannot be modified before the order gets processed and dispatched.
Send us an email on support@wearetto.com and we will do our best to accommodate your request.

III. CANCELLED ORDERS AND REFUNDS

Once an order is shipped, the cancel option will not be available on
the website. In the case of prepaid orders for which payment has been made via credit/debit card, net banking or My Wallet on the website, the customer will receive the complete refund in the source account within 7 to 10 days of order cancellation.

IV. EXCHANGE / RETURN POLICY

Uh oh! Got the wrong-sized Aretto for your tot? Or was the style just not right for your kid? Don’t worry about it. We’ll walk you through our Exchange Policy - 

Size-based Exchange: The exchange of Aretto shoes due to an incorrect size can be requested within 14 days of receiving your order. (For instance, if you received your order on the 1st, you can request an exchange till the 14th.)

Style-based Exchange: An exchange for a different style of Aretto shoe can only be initiated if the desired style is unavailable in the required size. This request can be only within 14 days of receiving your order. In case of a price discrepancy in your selected styles, a balance payment by the customer or a refund from Aretto will be required to process the exchange. 

For either of these exchange requests, please bear in mind that - 

• Exchanges are only valid once.
• Customers are required to keep the pick-up ready and it must include the original packaging (Aretto shoes, the shoe box, foot scale, shoe tag, and butter paper.)
• The requested exchange will be dispatched once Aretto receives a Quality Check and confirmation from the logistics team about the product pick-up and condition.

Do you need to return your Aretto shoes? That’s okay! The return and refund on your Aretto shoes can be requested within 14 days of receiving your order. (For instance, if you received your order on the 1st, you can request an exchange till the 14th.) 

You only need to keep the original Aretto packaging (Aretto shoes, foot scale, shoe tag, and butter paper) ready for pick-up! Once we receive a Quality Check and confirmation from the warehouse team about the product condition, your refund will be initiated and will be credited within 7 working days.

These steps will be part of the returning/exchanging of items:
Pick-up: In most locations, we offer a free pick-up service.
Refund: Once the item has been received at our warehouse and has passed a quality check, the refund will be initiated. The refund will be done to the customer’s bank account in which case he/she should select the account to which refund should be made. In case of COD orders being returned, the same should be done by providing details of one’s bank account.

Exchanges / Returns are not applicable for international orders.

V. UNDELIVERABLE ORDERS

An order may be undeliverable if:
• The package is damaged in transit.
• Delivery is refused by the recipient.
• The address given is incorrect.
• There is no recipient to accept the order.
Our courier partners will not be responsible for retrieval and delivery of undelivered orders. All undeliverable orders will be returned to the source and a full refund will be processed if the payment has already been made online. If a customer wishes to re-purchase the item, he/she may re-order it through the website.

VI. TERMS & CONDITIONS

1. All items that are being returned or exchanged must be unused and in their original condition with all tags and packaging intact.

2. Under the exchange policy, only size exchanges are allowed. Aretto takes utmost care to portray colours correctly on the website. Hence colour exchanges are not allowed.

3. All exchanges are subject to stock availability and to the customer’s address being serviceable for an exchange.

4. If a returned/exchanged item does not pass the quality check, it will be shipped back to the customer.

5. If a COD order is returned, the COD charges of the order will not be refunded.

6. If a prepaid order is lost or undelivered to the preferred location, the customer will either be sent the order again or receive a complete refund of the order amount*.

7. In case of exchanges, the customer has to ensure that the original item gets picked up from the same address which has been selected for the delivery of the new item.

8. If a customer wishes to exchange the original item for a different item altogether, the original item will have to be returned to obtain a refund and the new item will have to be purchased separately.

9. In case any purchased item comes with a free gift and if a customer wishes to return the main item, the free product will have to be returned as well.

10. Aretto will not be liable for any items returned by mistake. In circumstances where an additional or a different item is returned by mistake. Aretto will not be accountable for misplacement or replacement of the item, and is not responsible for its delivery back to the customer.

11. For items brought during sale/discount being returned, the refund amount would reflect the value of the item after applying all offers, and not the original value of the item.

12. Exchanges are applicable only once. On behalf of Aretto, it is made sure that any exchange that takes place, does happen after complete verification. Any order that has been exchanged once, cannot be exchanged another time.

13. The brand holds the right to refuse delivery for certain pairs in orders that have more than 2 pairs of shoes. A refund equivalent to the amount for the respective pairs will be processed.

*Order amount/value is calculated after applying discounts/GST or any other applicable charges.